How to check your PC's MAC address

Note

This article relates to both the TM2 and TM3 versions of the desktop software.

This guide will show you how to check the MAC Address on a PC.

If a user is complaining of an issue where they get kicked out of TM2/TM3 after only being logged in for a couple of minutes there may be an issue with a Mac Address.

6to4 Adapter

90% of the time the MAC address causing the issues will be the 6to4 adapter.

If this is the case running the TestMACAddress exe will contain a lot of 0's.

e.g. 000000000000000000000000E0 as shown below.

Disable The Adapter

This adapter is not needed for TM2/TM3 to function as the 6to4 adapter is a component used for transmitting IPv6 packets through IPv4 network correctly

To disable the 6to4 adapter – open command prompt and enter the following line:

Netsh interface ipv6 6to4 set state disabled.

Restart TM2/TM3 and Download a New Licence

Click on 'Your Licence Details' and Start TM2/TM3