Commonly asked questions

Note

This article relates to both the TM2 and TM3 versions of the desktop software.

Is the service only for booking appointments?

No, the reception team will handle any call direct towards your clinic, they will email you with all details of a call placed.

Can you guarantee the service will have no down time?

No service can promise no downtime ever, however, our team of receptionists will inform you of any issues that arise, be they power failures or any other type of outage.

How can I get the service?

If you are on our TM2/TM3 Hosted package, we can enable your appointments to be viewed externally via our direct booking application.

What do I have to do?

Our dedicated support team will make the necessary changes to your TM2/TM3 remotely through your database. Setup steps on your end are as minimal as possible, you can find these here.

Will all practitioners appear be available for booking appointments?

Yes, by default all practitioners and their sessions will be available to book into. You can change this by making a small change within your TM2/TM3, giving you the flexibility to alter who receives these bookings.

If you have any questions on this service, please feel free to contact your TM2/TM3 Account manager or Sales Person to find out more.